Draft Details

Designation:CSA ISO 9004
Review start date:Nov 20, 2019
Review end date:Jan 20, 2020
Contact email:sue.ruscetta(at)csagroup.org
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Draft Scope/Description:

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained
success. This guidance is consistent with the quality management principles given in ISO
ISO 9004:2018 provides a self‐assessment tool to review the extent to which the organization
has adopted the concepts in this document.
ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

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